Refund Policy
Effective August 14, 2026
VoxSprint credit packs and subscriptions are digital services delivered immediately after purchase. Dodo Payments acts as merchant of record and processes payments and approved refunds.
Cancellation
You can cancel through Manage billing in your VoxSprint account. To avoid the next charge, cancel at least 48 hours before the end of the current billing period. Cancellation stops future renewals and takes effect at the end of that period. Credits already added to your account remain available after cancellation.
Refund eligibility
Payments, subscription renewals and one-time credit packs are generally non-refundable after credits have been delivered. A payment is not eligible for a discretionary refund once credits from the account have been used after that payment. We will review refund requests where:
- you were charged more than once for the same purchase;
- the amount charged was incorrect;
- a verified technical failure prevented material use of the paid service; or
- a refund is required by applicable consumer law or Dodo Payments' buyer terms.
Refunds may be declined for change of mind, unused credits, failure to cancel before renewal, misuse of the service or violation of the Terms, except where applicable law requires otherwise. If a payment is fully refunded, the credits granted by that payment are removed from the account balance.
How to request a refund
Email help.asialab@outlook.com as soon as possible with the email address used for the purchase, your order or transaction identifier, the charge date and the reason for the request. We may ask for information needed to verify the account and transaction.
Processing
Approved refunds are submitted through Dodo Payments to the original payment method. Banks and payment methods may take additional time to display the refund. Taxes, currency conversion and transaction handling remain subject to Dodo Payments' buyer terms and applicable law.
Nothing in this policy limits rights that cannot legally be waived.